LuckyDreams Terms and Conditions

Welcome to LuckyDreams. These Terms and Conditions govern your use of our website, products, and services available at luckydreams.com. By registering an account and accessing our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. At Lucky Dreams, we are committed to providing a transparent and secure gaming environment, and these terms form the legal foundation of our relationship with you. Please read them carefully before using the lucky dreams online casino platform.

1. Operator Information

Our LuckyDreams casino platform is operated by Just Entertainment B.V., registered under company number 160603, with its registered address at Scharlooweg 39, Willemstad, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority, licence number OGL/2024/164/0246, verifiable via the CGA validation seal available at cert.cga.cw. By using our services, you acknowledge that we operate under this jurisdiction and that all disputes are governed accordingly.

2. Eligibility and Account Registration

At Lucky Dreams, we require all players to meet the following conditions before registering an account:

• You must be at least 18 years of age or the legal gambling age in your country of residence, whichever is higher.
• You must not be a resident or citizen of any country on our restricted list.
• You must provide accurate, truthful, and up-to-date personal information during registration.
• You may only hold one account on our platform. Duplicate accounts may be closed, and associated balances may be voided.
• You must not use a VPN or similar technology to circumvent geographic restrictions.

We reserve the right to request identity verification documents at any time, including but not limited to proof of identity, proof of address, and proof of payment method. We may suspend or terminate your account if verification cannot be completed satisfactorily.

3. Restricted Countries

Our LuckyDreams platform operates under a strict geo-restriction policy. The following countries and their territories are subject to a full account-level ban — players from these jurisdictions may not register, deposit, or participate in real-money gaming:

• United States, United Kingdom, Netherlands, Spain, Italy, France, Germany, Poland, Belarus, North Korea, China, Belgium, Portugal, Bulgaria, Curaçao, Cyprus, Georgia, Gibraltar, Greece, Guernsey, Isle of Man, Israel, Jersey, Taiwan, Russia.

In addition, we apply a bonus-level ban to citizens of the following countries: Bulgaria, Macedonia, Republic of Moldova, Philippines, Sierra Leone, Spain, Belarus, and Ukraine. Citizens of these countries may open an account and play for real money but are not eligible to receive any bonus, free spins, or free bet offers. Please note that this restriction is based on citizenship, not residence. If you are a citizen of a bonus-restricted country but reside elsewhere, you may apply for an exemption by providing satisfactory proof of residence — however, the burden of proof rests with you, and any winnings may be voided if residency cannot be confirmed.

4. Deposits and Withdrawals

4.1 Accepted Currencies and Payment Methods

At LuckyDreams, we support a wide range of fiat and cryptocurrency options. Accepted fiat currencies include EUR, USD, CAD, AUD, NOK, NZD, INR, ZAR, and CHF. We also accept the following cryptocurrencies: BTC, ETH, BCH, XRP, USDT, BNB, DOGE, USDC, TRX, ADA, and LTC.

Deposit methods available on our platform include Visa, Mastercard, Skrill, Neteller, Neosurf, MiFinity, MuchBetter, Interac, CashToCode, Jeton, AstroPay, Bank Transfer, and a full suite of cryptocurrency wallets. Withdrawal methods include Skrill, Neteller, MiFinity, MuchBetter, Interac, Neosurf, CashToCode, Jeton, and cryptocurrency wallets.

4.2 Minimum Deposit and Withdrawal Amounts

Our Lucky Dreams casino maintains the following minimum deposit thresholds: 20 EUR/USD/CHF, 30 CAD/AUD/NZD, 200 NOK, 1,760 INR, 335 ZAR, 0.0001 BTC, and 20 USDT. Minimum withdrawal amounts are 20 EUR for Skrill, Neteller, MiFinity, MuchBetter, and Credit Card; 30 EUR for Interac; and 200 EUR for Inpay and Fixipay.

4.3 Withdrawal Limits

We enforce the following withdrawal limits, calculated between 00:00–23:59 UTC:

• Daily: 4,000 USD/EUR/CHF | 6,000 CAD/AUD/NZD | 40,000 NOK
• Weekly: 8,000 USD/EUR/CHF | 12,000 CAD/AUD/NZD | 80,000 NOK
• Monthly: 30,000 USD/EUR/CHF | 42,000 CAD/AUD | 48,000 NZD | 300,000 NOK

We also impose a maximum cumulative daily profit limit of USD 50,000. Any profit exceeding this threshold — including profit carried over into subsequent days — may at our discretion be voided in full. Every deposit carries a 3x wagering requirement before withdrawal. We may refuse, charge a processing fee, or withhold any withdrawal that contains non-wagered funds. Amounts exceeding your applicable limit will be paid in instalments or returned to your account balance.

4.4 Withdrawal Processing

While our LuckyDreams platform promotes fast withdrawals, we reserve the right to conduct full account verification and anti-fraud review before processing any withdrawal request. We may hold any withdrawal for as long as these checks require. If a breach of our terms is identified during such a review, we may refuse the withdrawal, partially or fully void associated winnings, and terminate the account.

5. Bonuses and Promotions

5.1 Welcome Bonus Package

We offer new players a five-stage welcome package totalling up to 10,000 EUR/USD plus 500 Free Spins. The stages are structured as follows:

• 1st Deposit: 100% up to 500 EUR/USD + 100 Free Spins (no lucky dreams bonus code required)
• 2nd Deposit: 100% up to 500 EUR/USD + 50 Free Spins (code: LUCKY2)
• 3rd Deposit: 50% up to 1,000 EUR/USD + 50 Free Spins (code: LUCKY3)
• 4th Deposit: 25% up to 2,000 EUR/USD + 100 Free Spins (code: LUCKY4)
• 5th Deposit: 20% up to 6,000 EUR/USD + 200 Free Spins (code: LUCKY5)

Please note that the lucky dreams promo code for each stage must be entered at the time of deposit to activate the corresponding offer. Free spins on the first deposit are credited in daily batches of 20 spins over five consecutive days, requiring you to log in each day to claim them. Our LuckyDreams casino also offers a VIP First Deposit Bonus of 150% on deposits of 500 EUR/USD or more, including a VIP trial and 10% cashback. This is an alternative to the standard welcome offer and cannot be combined with it.

5.2 Core Bonus Mechanics

All bonuses issued by Lucky Dreams are subject to the following universal terms:

• Wagering requirement: 40x the bonus amount (free spin winnings also carry 40x)
• Bonus validity: 7 days from the moment of credit
• Maximum bet while wagering: 5 EUR/USD/CHF/USDT/USDC | 8 AUD/CAD/NZD | 50 NOK | 100 ZAR | 500 INR | equivalent of 5 USD in cryptocurrency
• Maximum winnings from any deposit bonus: 5,000 USD/EUR/CAD/AUD/NZD/CHF/USDT/USDC | 50,000 NOK | 100,000 ZAR

Game contribution rates toward wagering are as follows: slots 100% (with named exceptions), roulette 25%, blackjack 10%, Game Shows 10%, baccarat 0%, all other unlisted games 0%. Real-money funds are spent before bonus funds. Only one bonus may be active at a time, and bonuses cannot be combined. Requesting a withdrawal before wagering requirements are met will void the bonus and all associated winnings.

5.3 Bonus Abuse

We at LuckyDreams take bonus integrity seriously. The following behaviours constitute bonus abuse and may result in the cancellation of your bonus, voiding of winnings, and suspension or termination of your account:

• Reducing stake size by more than 80% following a large winning bet
• Consistently placing maximum bets on high-RTP games
• Switching between games with different contribution rates to manipulate wagering
• Using progressive betting systems such as Martingale or D'Alembert
• Betting on both outcomes of the same event
• Using in-game double-up features while a bonus is active
• Depositing while free spin or bonus features remain unplayed
• Any betting pattern resembling automated or algorithmic play

6. Loyalty Program and VIP

Our Lucky Dreams loyalty program consists of seven levels — Atlantic, Sun City, Melbourne, Venice, Macao, Montecarlo, and Las Vegas — each divided into three sub-levels. Players earn points by wagering: 1 point per 25 EUR on slots, 1 point per 100 EUR on roulette, and 1 point per 250 EUR on blackjack and baccarat. A minimum of 200 points is required before any points exchange is possible. All converted loyalty points carry a 40x wagering requirement and are subject to the same 5 EUR maximum bet restriction as all other bonuses.

Our LuckyDreams VIP Lounge operates as a separate, invitation-based programme. Entry is not determined by loyalty level alone — we actively seek players who qualify for an exceptional experience. If you believe you meet the criteria and have not been contacted, you may reach out to us directly at vip@luckydreams.com. VIP members may be eligible for personalised withdrawal limits, higher bet limits during non-bonus play, a dedicated account manager, VIP-only tournaments, exclusive gifts, and invitations to special events.

7. Sportsbook Terms

At Lucky Dreams, our sportsbook covers more than 30 sports. We reserve the right to refuse, limit, or cancel any bet at any time, including after acceptance. We may void or re-settle bets where pricing, technical, human, or data-feed errors have occurred, regardless of whether the bet has been confirmed, settled, or paid. We retain sole discretion to determine the result of any event and resolve data-source discrepancies — all settlement decisions are final and binding. We may also void or restrict bets where we believe event manipulation or abnormal betting patterns have occurred, even where the official result stands.

8. Responsible Gaming

We at LuckyDreams are committed to promoting responsible gambling. We provide a range of self-help tools, including deposit limits, session limits, loss limits, cool-off periods, and self-exclusion options. If you feel your gambling is becoming a problem, please contact our support team via live chat or at support@luckydreams.com. Our 24/7 support team is always available to assist you. We encourage all players to treat gambling as entertainment, never as a means of income.

9. Account Termination

We reserve the right to suspend or permanently close your Lucky Dreams account, void balances, and retain funds where we have reasonable grounds to believe you have breached these Terms and Conditions, provided false information, engaged in fraud, colluded with other players, or attempted to manipulate our systems. We will notify you of any such action wherever legally permissible.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curaçao. The English-language version of all our documents — including these Terms — shall prevail over any translation in the event of inconsistency. If you have a complaint or dispute, we encourage you to first contact our support team at support@luckydreams.com. We will make every reasonable effort to resolve disputes promptly and fairly. Where a resolution cannot be reached internally, disputes may be referred to the relevant authority under our Curaçao gaming licence.

11. Changes to These Terms

We at LuckyDreams reserve the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, we will notify you via email or an on-site notification. Your continued use of our platform following the publication of updated terms constitutes your acceptance of those changes. We recommend you review these Terms periodically to stay informed of any updates.

12. Contact Us

If you have any questions about these Terms and Conditions, or about any lucky dreams bonus, lucky dreams promo code, lucky dreams withdrawal time, or account matter, please do not hesitate to contact our team:

• Live Chat: Available 24/7 directly on our website
• Email (General): support@luckydreams.com
• Email (VIP): vip@luckydreams.com

Our Lucky Dreams support team is multilingual and available around the clock to assist you with any matter related to your account or our services.