LuckyDreams Casino Data Protection

At Lucky Dreams, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you access and use our platform at luckydreams.com. By registering a LuckyDreams account or using our services, you agree to the practices described in this document. We encourage you to read it carefully before submitting any personal data to us.

Who We Are

We operate under the name LuckyDreams Casino and are owned and managed by Just Entertainment B.V., a company registered under number 160603 at Scharlooweg 39, Willemstad, Curaçao. We hold a gaming licence issued by the Curaçao Gaming Authority, licence number OGL/2024/164/0246, verifiable through the official CGA validation seal at cert.cga.cw. As the data controller, we are responsible for the personal information you provide us and for ensuring it is handled lawfully, fairly and transparently.

Information We Collect

When you interact with our Lucky Dreams platform — whether through registration, gameplay, payments or customer support — we may collect a variety of personal data about you. We only gather information that is necessary and proportionate to the purposes described in this policy.

Registration and Account Data

• Full name, date of birth and gender
• Email address, phone number and residential address
• Username, password and security preferences
• Nationality and country of residence

Identity Verification and KYC Data

• Government-issued identification documents (passport, national ID, driver's licence)
• Proof of address documentation (utility bills, bank statements)
• Payment method verification documents
• Source of funds or source of wealth declarations where required

Financial and Transaction Data

• Deposit and withdrawal records, including payment method details
• Transaction history across fiat currencies (EUR, USD, CAD, AUD, NOK, NZD, INR, ZAR, CHF) and cryptocurrencies (BTC, ETH, BCH, XRP, USDT, BNB, DOGE, USDC, TRX, ADA, LTC)
• Bonus and promotional activity, including Lucky Dreams bonus codes and free spins credited to your account

Technical and Behavioural Data

• IP address, browser type and device identifiers
• Session logs and gameplay history
• Cookies and similar tracking technologies (see our Cookie section below)
• Geolocation data where applicable and permitted

How We Use Your Information

Here at LuckyDreams, we process your personal data for clearly defined and lawful purposes. We do not use your data for any purpose incompatible with what is described below.

• Account management: We use your registration data to create and maintain your account and to verify your LuckyDreams login credentials.
• Identity verification: We are obligated under anti-money laundering and gaming regulations to verify your identity before processing certain withdrawals or awarding bonuses. We may request documentation at any point.
• Payment processing: We use your financial data to handle deposits and withdrawals securely across all supported methods, including Skrill, Neteller, Interac, Visa, Mastercard, MiFinity, MuchBetter, Neosurf, Jeton, CashToCode, AstroPay and cryptocurrency wallets.
• Regulatory compliance: We may be legally required to retain and share your data with licensing authorities, including the Curaçao Gaming Authority, or with law enforcement in accordance with applicable law.
• Responsible gaming: We use gameplay and transaction data to monitor for signs of problem gambling and to apply responsible gaming tools where necessary.
• Fraud prevention and security: We analyse account activity to detect and prevent fraud, money laundering and abuse of our Lucky Dreams bonus offers or promotional terms.
• Marketing communications: Where you have consented, we may use your contact details to inform you about LuckyDreams promotions, no deposit bonus offers, promo codes and other relevant updates.
• Customer support: We use your data to respond to queries submitted via live chat or to our support team at support@luckydreams.com and vip@luckydreams.com.

Legal Basis for Processing

We process your personal data based on the following legal grounds, depending on the nature of the processing activity:

• Performance of a contract: Processing necessary to operate your account and deliver our services
• Legal obligation: Processing required to comply with our licensing conditions, AML obligations and other applicable laws
• Legitimate interests: Processing carried out to detect fraud, ensure platform security and improve our services
• Consent: Processing for marketing purposes where you have given us explicit, freely withdrawable consent

Cookies and Tracking Technologies

Our LuckyDreams platform uses cookies and similar technologies to ensure proper functionality, improve your experience and analyse how our services are used. When you first visit luckydreams.com, we present you with a cookie consent notice. You may manage or withdraw your cookie preferences at any time through your browser settings, though disabling certain cookies may affect the functionality of the site.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the website to function, including session management and secure LuckyDreams login processing
• Analytics cookies: Help us understand how visitors use our site so we can improve performance
• Functional cookies: Remember your preferences, language settings and region selections
• Marketing cookies: Used to deliver relevant promotional content and track campaign effectiveness

Sharing Your Data

We at LuckyDreams do not sell your personal data to third parties. However, we may share it in the following limited circumstances:

• Service providers: We share data with trusted third-party processors who assist with payment handling, identity verification, fraud detection, IT infrastructure and customer support
• Regulatory authorities: We are required to share data with the Curaçao Gaming Authority and, where applicable, other regulatory or law enforcement bodies
• Group companies: We may share data within our corporate group where necessary for business and compliance purposes
• Fraud prevention agencies: We share information with anti-fraud networks to protect all users of our platform

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law. We do not permit them to use your data for their own independent marketing purposes.

International Data Transfers

As a globally accessible platform, LuckyDreams may transfer your personal data to countries outside your jurisdiction, including countries that may not offer the same level of data protection as your home country. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised under applicable law.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by law. Financial and identity records are typically retained for at least five years following account closure, in line with anti-money laundering obligations. Where data is no longer required, we securely delete or anonymise it.

Restricted Regions and Data Processing

Our Lucky Dreams casino does not accept players from 25 jurisdictions, including the United States, United Kingdom, Germany, France, Italy, Spain, the Netherlands and others listed in our Terms and Conditions. Players from these regions are restricted at the account level. A separate bonus restriction applies to citizens of certain additional countries regardless of where they reside. If you are a citizen of a restricted nationality but reside elsewhere and wish to claim any Lucky Dreams bonus or promotional offer, you are required to provide satisfactory proof of residency. Failure to do so may result in bonus winnings being voided.

Your Rights

Depending on your location and applicable data protection legislation, you may have the following rights regarding your personal data that we hold:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request that we delete your data, subject to legal retention obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at support@luckydreams.com. We will respond within the timeframe required by applicable law, typically within 30 days.

Children's Privacy

We do not knowingly collect personal data from individuals under the age of 18. Our services are strictly intended for adults. If you believe a minor has submitted personal information to us, please notify us immediately at support@luckydreams.com and we will take appropriate action, including deleting the data and closing the account.

Security Measures

At LuckyDreams, we implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include SSL encryption across our website, secure payment gateway protocols and internal access controls. However, no system can be guaranteed as completely secure, and we encourage you to use a strong unique password and keep your Lucky Dreams login credentials confidential.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements or service offerings. When we make material changes, we will notify you via email or through a prominent notice on our website. We recommend checking this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with our team. We are available 24/7 via live chat on our website, by email at support@luckydreams.com, or through our Help Centre. For VIP-related privacy matters, you may also contact us at vip@luckydreams.com. We are committed to addressing your concerns promptly and transparently.